Prescription Ordering Direct (POD)
A new and convenient way to order your repeat prescription
01793 683 755
Further information (opening hours and practices involved) is available on the
CCG’s website www.swindonccg.nhs.uk
The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription!
All it takes is a simple phone call that you can make from the comfort of your own home – there’s no need to go into your GP practice or pharmacy.
You’ll also speak to a trained prescription clerk who can discuss your needs meaning you’ll only order medication when you need it – saving the NHS money
to spend on other important services.
Why use this new service?
Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer
any repeat prescription queries. We will ask you how you are getting on with your medication and are able to alert you if a medical review is needed.
Who will you be talking to?
The POD will be staffed by dedicated, experienced and fully trained prescribing clerks and clinical members of the Medicines Optimisation team at the NHS Swindon Clinical Commissioning Group. They will have access to all repeat prescription records and immediate access to your GP practice should the need arise. This is all private and confidential and your personal information is secure.
Why are we offering this new service?
Our aim is to ensure that patients are receiving the correct quantity of medication that they need in a timely manner to reduce the amount of prescription waste in our area. We will ask you how you are getting on with your medication and are able to alert you if a medical review is needed. Unused prescription medicines cost the NHS over £3 million every year in Swindon & Shrivenham alone.
Already use a pharmacy to order your repeat medication?
No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.
If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.
Once you have made the telephone call your prescription will be authorised by your usual GP in accordance with their normal timeframes and will then be available at your nominated pharmacy 48 hours later.
Call NHS Prescription
Ordering Direct (POD) on
01793 683 755
A new and convenient way to order your repeat prescription: 0333 332 0050 bs
Instead, you can order repeat prescriptions by calling our NHS Swindon & Wiltshire Prescription Ordering Direct (POD) Service, on 0333 332 0050 .
If you are unable to get through to POD, please email
- Name
- Date of birth
- GP practice
- Medicines required
- Your usual pharmacy
Your prescription will be sent to the pharmacy for collection after one week.
Please note: all e-mails will be deleted after one month and we are unable to respond individually to e-mails, but if your prescription request is urgent, it is advisable to telephone the POD to ensure it is dealt with the same day.
Opening hours: 9am to 5pm Monday to Friday (excluding Bank Holidays)
Please note Mondays are our busiest day, and our lines are always very busy during the first hour of any day (9am - 10am).
If you can't get through first time, please do try again after 15 minutes to allow the queue to reduce. The average call duration is only 3 minutes so you won't have to wait long.
The best times to call are between 12noon and 4.00pm on a Wednesday, Thursday and Friday.
Prescription Ordering Direct (POD)
https://www.hawthornmedicalcentre.co.uk/new-telephone-number-for-prescription-ordering-direct-pod/
The Prescription Ordering Direct (POD) have changed their telephone number. You can order your repeat prescriptions by calling 0300 303 5090.
